Stay informed about COVID-19

AXA XL is committed to supporting the health and safety of colleagues with the latest information on the coronavirus (COVID-19) response in the U.S. Be sure to follow the links below for available resources from national and global health organizations to help you stay informed.

Stay well with AXA XL’S help

Your wellbeing is important. At AXA XL, we offer programs and resources to help you stay well during challenges presented by COVID-19 – and throughout the year.

Your time away from work due to COVID-19

Below is guidance with regard to how time out of the office for COVID-19 related illnesses and restrictions will be covered:
  • Your first 14 calendar days is conditionally approved as paid time if you are sick or directed to quarantine.
  • If you have complications from COVID-19 and it extends beyond 14 calendar days, then your absence will go to short-term disability (STD) and you would apply to MetLife. STD schedule of payment applies. Contact for STD details and instructions for claim process if needed.
  • No medical certification required for the first 14 calendar days of absence if you are sick or directed to quarantine. 
  • FLMA (Federal unpaid job-protected Medical and Family Leave) time will run concurrently with any disability time taken and may be applied for at the same time you apply for STD. 
  • Ten Family Care Days annually are available for care of all eligible family members combined (children, spouse or domestic partner, parents and siblings) who are sick or required to be home due to school/day care closures. Days taken should be entered in absence system or tracked with a COVID-19 reference. Family Care Days may also be used in half day increments if needed.

Receive answers to your medical and prescription drug plan questions

Review the Cigna FAQs for information about how the medical plan covers COVID-19 testing and more. Note: Pharmacy information is avaialble through CVS Caremark; disregard any information about prescription drugs in the Cigna FAQs.

Review the CVS Caremark FAQs for information about getting refills, home delivery, and more.

In addition, review Cigna's comprehensive page dedicated to helpful information about the coronoavirus.

Get care from the comfort of your home with telehealth

Telehealth providers are trained to screen, assign risk, answer questions and recommend next steps of patients with respiratory conditions similar to COVID-19 – which helps reduce unnecessary risk from further exposure to the virus. Through May 31, 2020, Cigna covers COVID-19 test-related screenings with telehealth services at no cost to the member for screening of COVID-19 symptoms.

With MDLIVE and AmWell, you have access to board-certified physicians 24/7 through video conference, telephone or secure email – all from the comfort of your home – if you’re enrolled in one of the AXA XL medical plan options. For more information, visit the Telehealth page

Manage your concerns with the Employee Assistance Program (EAP)

Talking through concerns and sharing your fears about the coronavirus with a licensed professional may help reduce any anxiety and help you feel better. 

In addition, you may face additional caregiver responsibilities, like having your child home from school or caring for an adult. The EAP has licensed clinicians to talk to, as well as resources available on, to help you in your time of need. Download this list for helpful babysitter and nanny resources.

Looking for coping strategies? Download the EAP’s useful one-page tip sheet for physical, emotional, and emotional coping strategies.

Need advice on reassuring your children? Download the EAP’s helpful one-page document that outlines strategies and talking points for talking to your kids.

The EAP is available to all AXA XL colleagues and eligible dependents, regardless of whether you are enrolled in an AXA XL medical plan. You can contact the EAP any day, any time at 877-622-4327 – at no additional cost to you. 

You can also access on-demand webcasts about coronavirus fears and concerns, as well as other topics, at

COVID-19 and Dependent Day Care Flexible Spending Accounts

With many schools, daycares, and after-school activities announcing closures across the country, we understand those of you enrolled in a Dependent Day Care FSA may want to make changes to your account contributions accordingly. If your Dependent Day Care FSA contributions are affected by the closures, email to request a change to your FSA election. You must do so within 30 days of the date of the change.

Understand the impact to your commuter benefit election 

With COVID-19 impacting many colleague’s arrangements related to their commute to work, we understand you may have questions about your commuter benefits with PayFlex.

Keep in mind that Transit Authorities have already sent targeted communications and/or posted messages online specific to their transit refund policy exceptions in response to COVID-19 and you should check with your transit authority for any specific refund policies. Although the return policies for specific transit agencies are not set by PayFlex or their commuting partner, Edenred Commuter Benefits, they are doing their best to provide you with the latest information as it comes in. Please visit this link for information on transit agency return policies. Please note: It is always best to reach out to your specific transit agency for the latest updates. 

If you would like to cancel or suspend your transit or parking program election with PayFlex, visit so that future transit pass and/or parking elections are not processed. If you have any questions or need assistance with your transit account, contact PayFlex Customer Service at 1-800-284-4885.

Tune in to Merrill’s webcast for help dealing with market volatility

During a time of economic uncertainty and market volatility, you may start to feel nervous and think about changing your current investment strategy. In Merrill’s upcoming webcast on March 25, experts share their thoughts on what’s driving the volatility, how long it may continue, understanding the impact of COVID-19, and when we might see the return of long-awaited stability. Register for the webcast today at

Find out about student loan payment help through CommonBond

If you're enrolled in the CommonBond student loan financing program, review the FAQs on CommonBond's website for information about federal student loan waivers, what New York is doing for student loan debt, and more. These FAQs will be updated periodically, so keep checking back for current information.